crisis communication - ozngo

Deciding in an Interdependent World Where Control Is an Illusion

May Reb — Tue, 09 Jun 2026 12:57:51 +0000

Organisational resilience is no longer a matter of control. It’s a matter of clarity about what you no longer command. In 2021, the compromise of an American software vendor — SolarWinds — paralysed hundreds of organisations worldwide, including government agencies. None of them had failed in their own cybersecurity. They had simply never mapped their…

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Crisis dynamics compress in the AI Era

May Reb — Tue, 02 Jun 2026 11:33:52 +0000

The Fink model still holds — but the world it applies to has been transformed from the ground up. Four major disruptions have redefined the timeline of a crisis dynamics, and AI is the primary accelerator. Every crisis follows a dynamic that evolves through clearly identifiable phases. Knowing which phase you are in brings clarity…

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Weak Signals: Ignoring Them Is Fueling the Crisis

May Reb — Wed, 27 May 2026 13:27:52 +0000

Weak signals are not invisible. They are ignored. What Guido Palazzo, professor of business ethics at the University of Lausanne (UNIL), documents in his work on organisational blindness — that progressive drift where competent people stop seeing what is plainly there — is exactly the mechanism at work with weak signals. Not a failure of values. A failure of…

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The Collapse of Proof in the Age of Deepfakes

May Reb — Tue, 24 Feb 2026 12:23:03 +0000

Rethinking your concept of proof to defend your truth. Before AI, evidence rested on three pillars: documents (photos, texts), witness statements and recordings (videos, audio). Now, artificial intelligence renders all three open to challenge. Worse still, the truth can be called into question by falsehoods. This is the gateway to the systems that cybersecurity protects.…

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CEO Vishing: Inside an Industrialised Attack

May Reb — Mon, 02 Feb 2026 19:15:50 +0000

Since 2023–2025, a new generation of attacks has emerged, combining social engineering with AI-based voice cloning: vishing. In this context, a CEO’s voice is no longer a signal of trust. It has become a full-fledged attack vector, and the phenomenon is rapidly gaining momentum. Advances in voice-cloning technology have dramatically lowered the technical barrier. Producing…

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“Free” Case: Technical Compliance ≠ Trust Guarantee

May Reb — Sun, 18 Jan 2026 20:27:41 +0000

Free fixed the breach. Paid the astronomical €42M fine. And yet, trust hasn’t returned. The reputational crisis continues. Why? Because a crisis plays out as much in perception as it does in facts. The CNIL* fine closes the regulatory file. It doesn’t close the trust crisis. The CNIL’s decision notes more than 2,500 complaints filed…

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Hotels, travel agencies: Fake blue screen, real manipulation

May Reb — Thu, 15 Jan 2026 14:38:58 +0000

Since late 2025, a new attack campaign called PHALT#BLYX has been targeting the hotel and travel industry in Europe on a massive scale. The Airbnb platform is also likely to be affected. Contrary to what one might imagine, it is not a “Windows technical flaw” that is being exploited, but an organized human manipulation called…

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SMEs, Cybersecurity & AI in 2026: Beware the Risk

May Reb — Tue, 23 Dec 2025 22:39:18 +0000

Most SME managers believe they are ‘more or less covered’ when it comes to cybersecurity. This is not Oz’n’gO’s opinion, but that of official bodies such as ENISA*. Their surveys and studies show that a majority of European SMEs claim to have implemented cybersecurity measures, but few have a formalised strategy, incident response plans or…

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Bots, Fake Accounts and Manipulation: What You Need to Know

May Reb — Wed, 17 Dec 2025 09:28:53 +0000

In France and Switzerland, municipal elections are approaching. But regardless of the date and the country, as the days go by, AI techniques are improving and being refined to take control of public debate. All means are permitted to create buzz and sway opinions. Machines, automated scripts, networks of fake accounts… bots that like, comment,…

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Iberian Blackout: Communication Meltdown

May Reb — Fri, 26 Sep 2025 18:45:23 +0000

April 28, 2025 will be remembered in Spain, Portugal, and southern France as a milestone in the annals of energy. Surprisingly, more than two decades after the famous blackout in the US in 2003, the crisis communication preparedness for such a dreaded scenario within the energy sector appears to have made little progress, despite well-known…

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