Truth - ozngo https://ozngo.com Communication & Resilience Mon, 02 Feb 2026 13:37:57 +0000 en-GB hourly 1 https://wordpress.org/?v=6.9.4 https://ozngo.com/wp-content/uploads/2017/03/cropped-Logo_final_only-1-32x32.jpg Truth - ozngo https://ozngo.com 32 32 “Free” Case: Technical Compliance ≠ Trust Guarantee https://ozngo.com/en/free-crisis-when-fixing-the-problem-isnt-enough-to-restore-trust/?utm_source=rss&utm_medium=rss&utm_campaign=free-crisis-when-fixing-the-problem-isnt-enough-to-restore-trust&utm_source=rss&utm_medium=rss&utm_campaign=free-crisis-when-fixing-the-problem-isnt-enough-to-restore-trust Sun, 18 Jan 2026 20:27:41 +0000 https://ozngo.com/?p=170447 Free fixed the breach. Paid the astronomical €42M fine. And yet, trust hasn’t returned. The reputational crisis continues. Why? Because a crisis plays out as much in perception as it does in facts. The CNIL* fine closes the regulatory file. It doesn’t close the trust crisis. The CNIL’s decision notes more than 2,500 complaints filed… “Free” Case: Technical Compliance ≠ Trust Guarantee

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