Saving your Business Pulse with Crisis communication
Knowing how to manage your communications both internally and externally in case of a crisis or cyberattack is vital to minimise the reputational risk. You must act quickly and effectively to keep the narrative under control during and after the crisis.
Our experience taught us the pitfalls to avoid and the best-practices to apply.
Two situations where we can help.
Our expert recommendation: insert a crisis communication strategy in your growth plan
We organise dialogue with the employees to reassure them, coach them and keep them informed in due time with the right tone of voice. Coordination is key.
We guide you in your communications with all your external stakeholders (clients, suppliers, partners, investors, etc. ) in compliance with the laws.
We manage the relations with the journalists and the media (newspaper, radio, TV), help you write the proper press releases
We make sure that the incoming and outgoing digital communication on the social media and on the website is under control.
These are examples of the areas where we operate.
At the Heart
of the Crisis
You haven’t had the time or opportunity to prepare your communications? No panic.
We guide you or we take care of all the aspects of the communications in close collaboration with you and
the technical teams
Your Crisis Communication Plan
By being prepared to communicate in times of crisis, you greatly increase your capacity to control the narrative and you make your teams more cohesive.
As a result, you reassure your stakeholders.
A crisis communication plan is based on a prior work –
Risk assessment, (light) threat intelligence, incident response plan and escalation framework.
In two to three weeks, you can have your personalised
crisis communication plan in place.
The Building Blocks
Resource assessment, secured communication channels, processes and flows, pre-crafted messages respecting the compliance laws, ready-to-use material, Third Parties coordination…
Simulations & Training Courses
Stress-tests, basic Cyber-training (awareness, phishing, etc.), basic Best-Practices courses (AI, social media, remote-work), Stress management, Change management, light media training…
Post-Crisis Roadmap
Pre-built checklists to assess the impact. Guide books to rebuild trust, and empower your teams with clear steps to implement safeguards to prevent future issues.
For the different steps, we put at your disposal toolkits and templates to speed up the definition and setup of your personalised crisis communication plan.
ENISA (European Union Cybersecurity Agency) setup a free online test for SMES to evaluate their level of cybersecurity maturity (30′)
You didn’t get here by chance
Need more information, further documentation?
We Dare, We Go,
We Care
