What Resilience Communication is
Resilience Communication is a proactive crisis communication that focused on long-term preparedness, learning and adptability to strengthen responses to turbulences.
Goal: Maintain a sustainable Trust within an organisation’s ecosystem by preparing an organisation and its stakeholders for future challenges and crises, including cyberattacks.
Objective: keep the narrative under control whatever happens with a tested and trained crisis communication structure in place (team, scenarios, training and simulation, messages and documents, secured communication channels, processes and protocoles, etc.)
REPUTATIONal Benefits
- Attractiveness (talents, clients, suppliers, partners, etc.)
- Loyalty, Retention & Engagement
(talents, clients, partners, etc.)
- Influence & Leadership on your market and in your industry
FINANCIAL benefits
- Reduced the cyberattack or crisis impact costs
- Long-term investment appeal
- Team performance (cost savings with low turn-over, increased revenues with high client satisfaction)
2/3 weeks to protect your Reputation on the long run
Resilience Communication Overview
The resilience communication strategy and plan are based on the risk assessment results, which describe the threats, your crown jewels, your strengths and weaknesses, and your priorities to focus on.
ENISA (European Union Agency for Cybersecurity) set up an online test SMEs can use to measure where their organisation stands in terms of cybersecurity.
STEP 1 – cmt & cmp
We help you build the Crisis Management Team (CMT) we coach to develop the Crisis Management Plan
(CMP) aimed at defining and setting up all the procedures and measures to respond to identified attack or crisis (domino effect incl.), and restore the normal operations as quickly as possible.
We (stress)test and train the CMT that will be able to adopt the right reflex and reinforce the CMP.
Oz’n’Go unique methodology to map the roles from the most to the least at risk helps setup/adjust an AI-generated Zero-Trust architecture, refine IAM (Identity Access Management) and SIEM (Security Information and Event Management).
STEP 3 – COMMUNICATION STRATEGY & PLAN
Internal Communication
Based on the information and data obtained in step 2, we help you:
- develop a fine internal communication strategy and plan, focused on prioritised roles and risks
- identify your own training program (awareness, phishing, media, and technical ones for IT department)
- define and setup the secured communication protocoles and channels
- reinforce the DOs and DON’Ts in your company regulations
- craft ready-for-use messages and documents that will be adjusted when needed
EXTERNAL COMMUNICATION
Oz’n’Go approach is inclusive, considering the whole company ecosystem, where external stakeholders are integrated in the proactive crisis communication. We support you to:
- develop a segmented communication strategy and plan, based on your priorities and risks map
- identify and setup the most adequate secured communication protocoles and channels
- enhance the security measures and compliance rules
- test your security operations through simulations that can involve key clients and suppliers
- craft ready-for-use messages, tools and documents that will be adjusted when needed.
- We put at your disposal templates, checklists, and assessment questionnaires
- We guide you how to gain internal and external stakeholders’ engagement
- We liaise with top experts (cybersecurity, legal expert, insurance expert, white hackers, etc.)
5 KEY BENEFITS
Role criticality Assessment
Our Role Criticality Assessment (RCA) is a unique methodology to fine-tune and personalise your crisis management strategy.
Knowing your most sensitive data (crown jewels), we define WHO in your organisation is processing WHAT DATA, WHEN and HOW, according to the threats identified and compared to the (cyber)security awareness and competence of the people concerned.
The principle
Oz’n’GO mapping methodology is based on the following:
- the sensibility of the data processed at which critical step
- the type of cyber-attacks identified
- the level of knowledge/awareness of the people processing the most sensitive data at the critical steps
- the ethical and legal framework
We guide you in our 5-step process
with checklists, templates, pre-built questionnaires, etc.
Our tool combines the different data collected to produce a fine map of the different roles/positions
from the most to the least at risk,
at each step of the sensitive data processing.
Three benefits
- You know exactly where to focus your efforts (people, procedures, protocoles and processes), WHEN and HOW
- You tailor your support services and training program
- You create synergies between members and teams
Personalised Training/Simulations
Based on our Role Criticality model, we deliver 4 types of training programs
- Cyber Awareness Training (general and role-specific) to educate people on cybersecurity principles (password manangement, phishing awareness, safe internet, AI use, etc.).
- a Deep–Dive media training to
teach and train the spokesperson on responding to challenging questions and negative publicity. (message development, posture and body language, interview techniques, mock interviews)
- a Light (social) media training to teach the employees how to stay vigilant on tricky information requests by media, the best practices of social media during a crisis, etc.
- Simulated Crisis Communication based on crisis scenarios we define jointly, where the CMT or Executive team is stress-tested in a realistic situation where the company reputation is at stake.
Other training courses we contribute to
Cyber Simulations
Cyber War Games and Simulations are scenario-based exercises that mimic real-world cyber attacks.
They car range from simple phishing attacks to complex, multi-stage intrusions.
You test your preparedness regarding your processes, your technologies, and your procedures.
You identify your vulnerabilities and improve your overall cyber resilience through your organisation.
3 Types of Cyber War Game
Red Team (attackers) simulates a cyber attack while the Blue Team (defenders) works to thwart the attack. It helps to refine defense tactics and strategies.
Discussion-based sessions where participants walk through different cyber attack scenarios and discuss their responses. It helps to identify gaps in policies and procedures.
It involves comprehensive hands-on exercises where participants are using real tools and techniques to defend against simulated attacks. This is the most realistic training.
Cyber-Trainings
Our cyber-training programs are designed to equip your teams with the knowledge and skills needed to defend against cyber-attacks.
Program to guide senior top managers on their risk management strategy.
- What risks are acceptable?
- Who is the most at risk in the organisation?
- What process should be changed and how?
- Am I compliant with the cybersecurity laws?
- What impact on my company insurance?
It provides advanced skills on cybersecurity.
PenTesting, Incident Response, Network Security, Malware Analysis, Vulnerability Scanning.
Our experts can deliver solutions, techniques and best-practices.
Quick build cybersecurity skills through intensive training.
Security foundations, threats and vulnerabilities, network defence, and penetration testing.
Learn the technical and legal cybersecurity framework.
Discover our Success Stories
COMING SOON
